I have Netflix via sky. When I went to watch last night it was all foreign. I contacted sky as there looked like there was 3 profiles but as I couldn't answer any of the questions being asked due to it being in a foreign language they were for the first time unhelpful. I was advised to speak to Netflix.
I contacted Netflix and again was being asked questions I couldn't answer due to the language but all the while I could hear tapping in the background, this made me nervous and when asked for my phone number I hung up.
This morning while calmer, I have managed to click on 2 of the 3 profiles and with the help of translate on Google lens deleted 2 profiles. One profile remains and I can't do anything with it as it is protected with a pin lock.
As I have this through sky, I have tried logging on via Netflix itself but it doesn't recognise my email address, which isn't surprising.
Does anyone have any advice on what I should do next.
Many thanks
