Sky box returns

[Anonymous]

Hi, my name is Sarah barton, I returned my sky box on 22/06/2023 and I have proof of postage but I keep getting text messages saying I'm going to be charged £50 for not returning something that I have returned. 

[oldfella]

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@Anonymous wrote:

Hi, my name is Sarah barton, I returned my sky box on 22/06/2023 and I have proof of postage but I keep getting text messages saying I'm going to be charged £50 for not returning something that I have returned. 

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Hi 

Afraid you are not talking directly to Sky.

This is an issue that is frequently raised.

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?

[Daniel0210]

Now that you've closed your Community forum log in unfortunately you won't get the chat invite @oldfella had arranged.