Sky Q box won’t work

[Eloise1905]

Need help with a Q box, no blue light but internet on, nothing coming on tv screen. I've unplugged it twice for 15min and followed the steps to reset but no joy. Called sky and was on a call for 38mins only to be upsold another box free

of charge but upgraded package free for two months! Not best pleased as been a customer for 17 years! Any help would be very much appreciated.

[oldfella]

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@Eloise1905 wrote:

Need help with a Q box, no blue light but internet on, nothing coming on tv screen. I've unplugged it twice for 15min and followed the steps to reset but no joy. Called sky and was on a call for 38mins only to be upsold another box free

of charge but upgraded package free for two months! Not best pleased as been a customer for 17 years! Any help would be very much appreciated.

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Hi @Eloise1905 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[Eloise1905]

Thanks, I decided to call again and got through to a brilliant chap who helped.