Sky box not working properly

[TILLY691]

Hi my skbox won't let me watch recordings or download on  catch up it won't pause tv channels either the only thing I can do is watch tv & turn up & down the volume. I've tried turning on & off box a few times but still mot working it says problem with hard disk when I try to pause & then it says technical problem when I dry to Dowland using catch up it won't go into recordings. 

[ThePope27 · Accepted solution]

Hi @TILLY691 

Please attempt a Hard Drive Reset

To access the hidden menu, press the Home button and then navigate down to the Settings option without selecting it. Once Settings is highlighted, press 0 0 1 and then Select. Go down to Reset and Perform the Reset Hard Drive, pls note you will lose all your recordings,

Failing this try a Factory Reset which will Remove all Recordings and Settings

[TILLY691]

Thank you @ThePope27  this worked but as you said it cancelled all my recordings but Hopefully can get them all bk again on catch up . 

[ThePope27]

@TILLY691 

Yeah it's not ideal loosing all your recordings, but its better now than years ago when you didnt have catch up/VOD services like netflix etc 🤣

[Tim1962]

The box is saying software issues, no point doing hardware resets we have done these before, works for a while then back to problems.

We need a new box!

[Chihera2z]

Q box not working properly 

[SeanOz]

I have already spoken to your technical team and completed both a system update & hard reset, yet I was still faced with the same issues & in fact now, the box will not allow me to watch any shows or recordings at all.