@Trace344 wrote:
My sky box keep shutting down by itself.. I then have to turn it off and start it again.. it also keeps freezing on standby and I have to reset it again.. this has now happened 4 times in that last 2 days .. you can be watching something then it just goes blank.. can you help me with this as I am fed up with having to keep turning my box off then on again.
Hi @Trace344
Is your Q box well ventilated and not stacked with other devices.
It's easy for the boxes to overheat in current ambient conditions.
If this is not the issue, then try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
