Sky box freezing

[Lisa0494]

Sky box freezers and won't connect to internet 

[Ecosse]

I'd suggest fully rebooting the Sky Q main box.

Unplug from the wall for at least 30 seconds.

Now plug back in the Sky Q box and follow the on-screen instructions. This can take up to 5 minutes, and hopefully, you're back up and running.

Good luck.