Sky box freezing

[S+parsley]

My sky box keeps freezing and it also loses sound I have to switch power off for it to come back on

[Tom-W19]

Hi S+parsley

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147