Sky asking to return boxes with multiroom

[Babylon29]

Hi

I renewed my sky contract with multiroom on the 14th November 2025. On Monday I received a text saying they are sending a package through the post for me to return my equipment This obviously is a mistake on their part as I have a new contract.

I rang them on Monday and the advisor said he would make a note of it and look into it.

I received the packaging today asking me to return 2 multiroom boxes and I am worried this has not been sorted out and I will get a fine for not returning the equipment. Is their anything you could do to help me.

Thanks

[Daniel0210]

@Babylon29 

All we can do is suggest recontacting Sky. 

[PandJ2020]

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@Babylon29 wrote:

Is their anything you could do to help me.

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As we're other customers too we can't do a lot other than suggest to contact Sky again.