Sky a box and remote problem

[Saints7man]

Tv will not turn off using remote. Have reset a box and remote several times. Changed batteries. No better .. after pressing turn off sequence I hear the click and tv comes back on. Any ideas? Do I need to replace remote.

[MightyQuinn]

Hi @Saints7man   Only hold down the Sky Q remote power button until you see the led flash. This indicates the comand has been sent.

[Saints7man]

If I wait for light then TV comes back on?

[oldfella]

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@Saints7man wrote:

If I wait for light then TV comes back on?

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Hi @Saints7man 

It's not a Sony TV by any chance is it ??

Holding the Power off standby for longer than 3 seconds will cause the TV to restart.

Try about 2.5 secs or so.

[Saints7man]

Yes it is a Sony. Was told by Sky guy to hold on/off button release then hold dow for count of three, this now longer works.

[oldfella · Accepted solution]

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@Saints7man wrote:

Yes it is a Sony. Was told by Sky guy to hold on/off button release then hold dow for count of three, this now longer works.

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Hi @Saints7man 

There is no need to press the Standby button twice..

Provided you have Smart standby mode in Settings - Preferences set to On then the Q box will switch off with the television.  So to put both television and Q box into standby it's only necessary to switch off the television with a long press on a correctly paired Q remote control.

You need to experiment with the duration of your long press. I find here with my Sony that about 3 seconds works without being long enough to restart the Television.

[Saints7man]

Thanks I will check it out and try.