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Discussion topic: Sky Voice Remote

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hackettblue
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This message was authored by hackettblue This message was authored by: hackettblue

Sky Voice Remote

‎13 Apr 2024 05:02 PM

My Sky voice remote has never worked completely and I've resorted to using the old remote but is it possible to get this changed?

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ThePope27
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This message was authored by ThePope27 This message was authored by: ThePope27

Re: Sky Voice Remote

‎13 Apr 2024 05:04 PM - last edited: ‎13 Apr 2024 05:05 PM

Try holding 7+9 on the remote first until you see 4 flashing lights then press 1+3 on the remote to connect it to the box via Bluetooth instead of Infra Red as voice features only work with Bluetooth, they don't work with Infra Red

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oldfella
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Superuser
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Re: Sky Voice Remote

‎13 Apr 2024 06:05 PM

Posted by a Superuser, not a Sky employee. Find out more
@hackettblue wrote:

My Sky voice remote has never worked completely and I've resorted to using the old remote but is it possible to get this changed?

Hi @hackettblue 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

 

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