Sky TV

[John128]

Hi ,

For the first time my Tv screen keeps showing  'Please insert your viewing Card with chip facing up'.

Beacause of this I cannot watch sky Tv nore view recordings.

[oldfella]

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@John128 wrote:

Hi ,

For the first time my Tv screen keeps showing  'Please insert your viewing Card with chip facing up'.

Beacause of this I cannot watch sky Tv nore view recordings.

---

Hi @John128 

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[oldfella]

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@John128 wrote:

Hi ,

For the first time my Tv screen keeps showing  'Please insert your viewing Card with chip facing up'.

Beacause of this I cannot watch sky Tv nore view recordings.

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Hi @John128 

I have removed your other post as it's not necessary to start multiple threads on the same issue .

See my previous post in this thread.

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home