Sky Remote + Recording

[The+Js]

Hi, 

Having just come back to sky and then cancelling Sky Stream, unsuitable subtitling I'm now back with Sky Q

This has just been installed today and I've 2 problems so far, hopefully.

1) The mute on my remote is not working.

I have Sky Signature,  + Ultimate TV ;  Sky HD; Sky Sports Complete Pack; Sky Sports HD

2) It will not let me down load programmes even BBC 1  and says I need to upgrade my subscription.

Surely I'm paying for enough to let me download regular programmes?

davieG

[oldfella]

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@The+Js wrote:

Hi, 

Having just come back to sky and then cancelling Sky Stream, unsuitable subtitling I'm now back with Sky Q

This has just been installed today and I've 2 problems so far, hopefully.

1) The mute on my remote is not working.

I have Sky Signature,  + Ultimate TV ;  Sky HD; Sky Sports Complete Pack; Sky Sports HD

2) It will not let me down load programmes even BBC 1  and says I need to upgrade my subscription.

Surely I'm paying for enough to let me download regular programmes?

davieG

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Hi @The+Js 

Regarding the remote mute

Try completly resetting your Bluetooth remote again.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions to re- pair.

Regarding your other issue I can escalate your post shortly

[oldfella]

Hi @The+Js 

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147?.

[The+Js]

Thanks oldfella mute now working. 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to The+Js.

[Addie15 · Accepted solution]

Update-We are closing this session as the matter has now been resolved. If there is anything else we can help with, please do not hesitate to reach out. Thanks.

[The+Js]

Just popping basck to say thanks to oldfellow and addie.