Sky Qbox

[bjac1234]

I pay for the freeview channels only and when i turn on my Qbox i get a messaage on sreen telling me to pair it with my viewing card.

[oldfella · Accepted solution]

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@bjac1234 wrote:

I pay for the freeview channels only and when i turn on my Qbox i get a messaage on sreen telling me to pair it with my viewing card.

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Hi @bjac1234 

Even if you have Sky Essentials it would still need your viewing card.

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[bjac1234]

Thankyou for your reply to my recent Qbox problem.