16 Aug 2023 10:19 AM
I pay for the freeview channels only and when i turn on my Qbox i get a messaage on sreen telling me to pair it with my viewing card.
16 Aug 2023 10:41 AM
Posted by a Superuser, not a Sky employee. Find out more
@bjac1234 wrote:
I pay for the freeview channels only and when i turn on my Qbox i get a messaage on sreen telling me to pair it with my viewing card.
Hi @bjac1234
Even if you have Sky Essentials it would still need your viewing card.
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback
No call is actually made but the Viewing card should be refreshed.
16 Aug 2023 10:41 AM
Posted by a Superuser, not a Sky employee. Find out more
@bjac1234 wrote:
I pay for the freeview channels only and when i turn on my Qbox i get a messaage on sreen telling me to pair it with my viewing card.
Hi @bjac1234
Even if you have Sky Essentials it would still need your viewing card.
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback
No call is actually made but the Viewing card should be refreshed.
18 Aug 2023 10:01 AM
Thankyou for your reply to my recent Qbox problem.
No problem. Browse or search to find help, or start a new discussion on Community.
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