Screen freezes when unused

[Cider1977]

I have an issue where my box/screen picture freezes when I don't use the box for approximately a 24-hour period.

When I turn the box back on, I can hear the correct, live volume of the channel it was left on, but the screen is frozen at some previous point in time.

I've called Sky twice and they don't seem to have an answer, and this is the second Sky Q box this has been happening on. It's happening every time

[oldfella]

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@Cider1977 wrote:

I have an issue where my box/screen picture freezes when I don't use the box for approximately a 24-hour period.

When I turn the box back on, I can hear the correct, live volume of the channel it was left on, but the screen is frozen at some previous point in time.

I've called Sky twice and they don't seem to have an answer, and this is the second Sky Q box this has been happening on. It's happening every time

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Hi @Cider1977 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.