0

Discussion topic: Sky Q wont play nice with Virgin Boradband

Reply
This message was authored by Mortis This message was authored by: Mortis

Sky Q wont play nice with Virgin Boradband

I have Sky Q 2T main box with a 1T mini box with a Virgin media broadband 

The issue is the main box drops the Connection to Virgin wifi and i need to either wait for ten minutes for the connection to reestablish or reset the connection a few times to resolve the issue.

I have even tried a Hard wire connection and this fails to and the Box resets itself and sets the connection to Wifi again.

I have confirmed that this issue is with the Sky side as all other devices are connected at full speeds 

I have also tried the DNS change to see if that will fix but this issue pops up its ugle head back up  every couple of days 

Do we have a fix inbound via FW updates to Sky Q boxes? 

I have had this issue for a while now and keep checking online for updates or fixes

It is getting to the point of me looking at cancelung my subscription to Sky over this.

Reply

All Replies

This message was authored by ThePope27 This message was authored by: ThePope27

Re: Sky Q wont play nice with Virgin Boradband

Do you have mini boxes? As if you have third party broadband the mini boxes won't connect to the router, they connect to the main box via their own hidden "mesh" which is quite frankly appauling the way it's been implemented as it plays havoc with other mesh systems. 

________________________________________________________________________________________
Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky Q wont play nice with Virgin Boradband

Posted by a Superuser, not a Sky employee. Find out more

@Mortis wrote:

I have Sky Q 2T main box with a 1T mini box


@Mortis just for your information Sky Q mini boxes don't have hard drives everything is stored on the main Q box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion