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Discussion topic: Sky Q when i turn it on just a black screen

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This message was authored by: JohnBell1

Message posted on ‎06 Mar 2024 08:34 PM

Sky Q when i turn it on just a black screen

tried to unplug it and left for 5 minutes checked all leads and tried home1080home. Just left with a black screen no sound or anything 

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Avatar for Chodley
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Superuser
This message was authored by: Chodley

Message posted on ‎06 Mar 2024 09:18 PM - last edited: ‎06 Mar 2024 09:18 PM

Re: Sky Q when i turn it on just a black screen

Posted by a Superuser, not a Sky employee. Find out more

Tried another cable?

 

Box might be faulty

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This message was authored by: popacatapetal

Message posted on ‎07 Mar 2024 10:38 AM

Re: Sky Q when i turn it on just a black screen

Are you sure that the TV itself is powered on?

Try switching the TV on first using its own remote.

Then switch on the Sky q box with the Sky remote.

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This message was authored by: twilight+princess

Message posted on ‎08 Mar 2024 12:43 PM

Re: Sky Q when i turn it on just a black screen

Posted by a Superuser, not a Sky employee. Find out more

When you unplugged the box & connected it again did you see the Sky startup screen?
Is the TV on the correct HDMI output channel?
Have you changed the HDMI cable?

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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