I have just taken advantage of the Free upgrade to Sky Q, however, the girl on the phone said that an engineer would not be making the installation. Is the new box sent by Mail and a simple plug-in-and-go? I have just read that my dish will require some changes?
You are correct. An engineer will be required to change the LNB on your satellite dish. The engineer should bring the Sky Q box, remotes, and any mini boxes you may have ordered.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
I have just taken advantage of the Free upgrade to Sky Q, however, the girl on the phone said that an engineer would not be making the installation. Is the new box sent by Mail and a simple plug-in-and-go? I have just read that my dish will require some changes?
Any advice gratefully received, thanks.
Very strange - an upgrade from SKY +/HD to SKY does indeed need an engineer visit to change the LNB(the electronic bit on the dish)
You may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q
