Sky Q unreliable

[AThurgood]

The sky Q system is sooooo unreliable!!!! I've been with Sky since day 1 an I'm seriously considering cancelling everything now I'm out of contact. The Q box keeps locking up, the mini boxes regularly lose connection, the broadband speed it slow (ultra 😂) the phone line is constantly going down. To top it all, you can't actually speak to anyone to help. Sky have lost the plot and I would not recommend Q to my worst enemy! The Q box was replaced and the palmed me off with a reconditioned one which was little better than the one it replaced. Shocking product and service!!

[twabrigs]

I hate Sky so much I cannot find the words to truly express my depth of feeling. I feel trapped with them, we can't get cable where I live and BT don't enable you to have 3 TVs with shared recording. So on paper Sky is the answer. But the Sky Q connection between boxes is pitiful. I usually spend about 3-4 weeks constantly resetting boxes and the router, reading total lies on screen ie. your internet connection is down (it isn't) and so on. Then eventualy I gather my strength and order an engineer. I know the guys now, they've all been here multiple times and must be costing Sky a fortune. They come along, tinker with things. show my their ipad with all the connections and links between devices, occasionally replace the main Q box (that's happened 3 times now) and then leave and all is well for a few weeks.

Then repeat ad nauseum,.

I just hate Sky. Utterly utterly rubbish service.

[Chodley]

@twabrigs Use ethernet or powerlines. It took me almost 4 years (and a lot of lost hair) to give up on the Q's wifi, been using hardwired connections for the last 4 and it is almost flawless. I never bothered with an engineer visit. At least you've kept the local bod gainfully employed.

[twabrigs]

thanks, I typed a long reply but up popped an error message saying I am not authorised to reply. Just about sums up Sky.

[John747]

Our Sky system was installed in October. Since then it has failed at least 10 times. Tonight it went off for no apparent reason and the only way I could get it back on was to turn off the power and restart. I am getting used to doing that, the Sky Q box is a very unreliable bit of electronics. I've tried to tell Sky about this but they ignore my complaints. When is your company going to do something about this? They charge a hell of a lot for their poor services and try to make it difficult for customers to complain.

[Daniel0210]

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@John747 wrote:

When is your company going to do something about this?

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@John747 
We are mainly customers on here trying to help other customers and you aren’t directly contacting Sky Customer Services.

What have Sky suggested is the cause? Have they arranged for an engineer or a doorstep box swap?

[AThurgood]

The main Q box was replaced which sorted one problem out (kept crashing) After many phone call, eventually they agreed to replace the hub. Initially it was great and substantially quicker than the original, however a day or 2 later we were back to the internet going down. Their service checker claims there is not a problem but the WiFi is constantly dropping out and we have no signal to the mini boxes. To get the new hub I had to cancel the engineer visit which was booked for Jan 25. I couldn't face going through Christmas with it playing up. They promised to call me Thursday evening but for the 2nd time on the trot they have failed to do so. I'm seriously thinking of moving to EE TV but are they any better?

[Chodley]

Not really

Tried powerlines?

also in 20+ years I've never had a wifi router that wasn't crud. Dedicated mesh is the only way to go.

[John747]

Yes, that's exactly what I have found. To report a fault to Sky, can someone please tell me how to get in touch with them. When I try to send them a message I get a receptionist who doesn't know what I'm talking about.

@John747

[Chodley]

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@John747 wrote:

Yes, that's exactly what I have found. To report a fault to Sky, can someone please tell me how to get in touch with them. When I try to send them a message I get a receptionist who doesn't know what I'm talking about.

@John747

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Go through the my sky app / get help / need more help. Phone number in there. Navigate the IVR.

[Laing1]

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@John747 wrote:

Yes, that's exactly what I have found. To report a fault to Sky, can someone please tell me how to get in touch with them. When I try to send them a message I get a receptionist who doesn't know what I'm talking about.

@John747

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@John747 You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag