Sky Q unreliable

[AThurgood]

The sky Q system is sooooo unreliable!!!! I've been with Sky since day 1 an I'm seriously considering cancelling everything now I'm out of contact. The Q box keeps locking up, the mini boxes regularly lose connection, the broadband speed it slow (ultra 😂) the phone line is constantly going down. To top it all, you can't actually speak to anyone to help. Sky have lost the plot and I would not recommend Q to my worst enemy! The Q box was replaced and the palmed me off with a reconditioned one which was little better than the one it replaced. Shocking product and service!!

[twabrigs]

I hate Sky so much I cannot find the words to truly express my depth of feeling. I feel trapped with them, we can't get cable where I live and BT don't enable you to have 3 TVs with shared recording. So on paper Sky is the answer. But the Sky Q connection between boxes is pitiful. I usually spend about 3-4 weeks constantly resetting boxes and the router, reading total lies on screen ie. your internet connection is down (it isn't) and so on. Then eventualy I gather my strength and order an engineer. I know the guys now, they've all been here multiple times and must be costing Sky a fortune. They come along, tinker with things. show my their ipad with all the connections and links between devices, occasionally replace the main Q box (that's happened 3 times now) and then leave and all is well for a few weeks.

Then repeat ad nauseum,.

I just hate Sky. Utterly utterly rubbish service.

[Chodley]

@twabrigs Use ethernet or powerlines. It took me almost 4 years (and a lot of lost hair) to give up on the Q's wifi, been using hardwired connections for the last 4 and it is almost flawless. I never bothered with an engineer visit. At least you've kept the local bod gainfully employed.

[twabrigs]

thanks, I typed a long reply but up popped an error message saying I am not authorised to reply. Just about sums up Sky.