How can I watch Amazon Prime via Sky Q?

[Trystawe]

How can I link my existing Amazon Prime Video subscription to my sky Q account?

For example, when I use the search function on sky Q, a number of probes,s that appear in the results are only available for Amazon Prime Video. When I select the program, it says I need to upgrade my membership package to continue. However, I already have an Amazon Prime Video subscription and just want to be able to watch this via my sky Q account (as opposed to on a different device)

[Chodley]

When you open the Prime app, does it not ask you to login or scan a QR to link to your login on your phone?

[stereohaven]

It should offer you to sign in @Trystawe as shown here: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-prime-video 

[Trystawe]

Thank you, but it still doesn't seem to work. When I say "open prime video" into my voice remote, I get the same message at the top of the screen- "to use thus service you need to upgrade your subscription". Similarly when I go to the apps menu manually, I don't seem to have any options other than "best of Sky" and "where's Santa"

[stereohaven]

@Trystawe 

OK.

Usual troubleshooting rules apply then:

1. Power off the Sky Q box by disconnecting from the mains for at least 5 minutes - then try again
2. If that doesn't work, try a software update - then try again
3. If that doesn't work, try to refresh apps

Leave the box for at least 10 minutes before trying the next step as sometimes things take a little while to settle down.

[Chodley]

And don't use voice - just select it fron the Apps menu. Does that do the same?