Sky Q turning off

[jezzebellaaa]

Every 5 or so minutes the sky Q box shuts off and restarts.  Have tried turning it on and off. Not working

[oldfella]

---

@jezzebellaaa wrote:

Every 5 or so minutes the sky Q box shuts off and restarts.  Have tried turning it on and off. Not working

---

Hi @jezzebellaaa 

Assume it is well ventilated and not stacked with other devices?

Does it appear to be very warm?   If so best to contact Sky for an Engineer to check.

[jezzebellaaa]

Thanks for replying. No it's stand alone on the tv stand. We were watching Disney plus at the time of viewing.