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Discussion topic: Sky Q turning off

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jezzebellaaa
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This message was authored by jezzebellaaa This message was authored by: jezzebellaaa

Sky Q turning off

‎06 Sep 2023 07:30 PM

Every 5 or so minutes the sky Q box shuts off and restarts.  Have tried turning it on and off. Not working

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oldfella
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Re: Sky Q turning off

‎06 Sep 2023 07:33 PM - last edited: ‎06 Sep 2023 07:34 PM

Posted by a Superuser, not a Sky employee. Find out more
@jezzebellaaa wrote:

Every 5 or so minutes the sky Q box shuts off and restarts.  Have tried turning it on and off. Not working

Hi @jezzebellaaa 

Assume it is well ventilated and not stacked with other devices?

Does it appear to be very warm?   If so best to contact Sky for an Engineer to check.

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jezzebellaaa
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Re: Sky Q turning off

‎06 Sep 2023 07:41 PM

Thanks for replying. No it's stand alone on the tv stand. We were watching Disney plus at the time of viewing.

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