24 Mar 2024 03:13 PM
Just unplugged my sky Q box to send it back but now can't get a signal on freeview from my old ariel I'm baffled tried another tv same thing do sky do anything to the ariel when installing dish/boxes, the ariel was working fine 18 months back when the new dish was installed any help would be appreciated
24 Mar 2024 03:15 PM
Posted by a Superuser, not a Sky employee. Find out moreNo, a Sky engineer has no need to touch your terrestrial TV aerial cable.
24 Mar 2024 03:29 PM
Ok thank you for replying, I'm even more confused now but thanks again
24 Mar 2024 03:37 PM - last edited: 24 Mar 2024 03:41 PM
Posted by a Superuser, not a Sky employee. Find out more@Chaz15 If you had a Sky+Hd receiver before Sky Q was installed your Terrestrial Television signal may have previously been diverted through this receiver.
But, because your new Sky Q receiver did not have this facility you might well find that you will now just need to re-connect the coaxial cable that comes into your lounge from the external Terrestrial Television aerial to the coaxial cable that goes to the Terrestrial Television input socket on the back of your television.
Or if you want to restore your Terrestrial Television signal to more than just one television;
Godfrey.
24 Mar 2024 03:58 PM
Thanks, so do I have to buy something? I'm still a bit confused, if I got one of those splitters would I just plug the ariel in and then connect to tv?
24 Mar 2024 04:15 PM
Posted by a Superuser, not a Sky employee. Find out more@Chaz15 You shouldn't need to buy anything, have you located both aerial cables somewhere around the back of your TV?
24 Mar 2024 04:30 PM
I've got the tv ariel that comes from the roof ye plugged it into tv scan tv but no channels unfortunately I've tried another tv still no channels so must be something wrong with my cable because (sorry forgot to say) tv in bedroom is connected to the same ariel and that's working so the actual ariel on the roof is ok , my mother's house so not sure what's in the loft is that where the ariel splitter is for the two tvs? Could be the problem,,trying to sort it so it doesn't cost her anything thanks again for the help
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