Sky Q stuck on the same screen,remote won't do anything

[Laz1]

Hi all,

My tv seems to be just playing the same advert with a really annoying tune about helpful things and tips and nothing else. The remote won't control anything. Have changed batteries, unplugged the box, tried re-pairing etc. Nothing seems to be working.  Has anyone had the same problem?

Thanks

Laz

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147