Discussion topic: Sky Q stuck on the same screen,remote won't do anything
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Message posted on 04 Nov 2023 01:21 PM
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Sky Q stuck on the same screen,remote won't do anything
Hi all,
My tv seems to be just playing the same advert with a really annoying tune about helpful things and tips and nothing else. The remote won't control anything. Have changed batteries, unplugged the box, tried re-pairing etc. Nothing seems to be working. Has anyone had the same problem?
Thanks
Laz
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Message posted on 05 Nov 2023 10:11 AM
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Re: Sky Q stuck on the same screen,remote won't do anything
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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