Discussion topic: Sky Q stuck in restart loop

This message was authored by: Rhysws · ‎17 May 2023

Last night when turning TV and Sky on, all I see is the Hello (in Black background) message then it blacks out and then Hello message with Blue background. It blacks out again and after a few minutes the cycle starts again. I tried everything I could find online - turning off at the wall, restarting the internet, initiating a software update, but nothing seems to work.

I turned it off from the mains overnight and tried again this morning but exactly the same thing.

Appreciate any help please

This message was authored by: Daniel0210 · ‎17 May 2023

@Rhysws

If you haven't already tried this,

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Rhysws · ‎19 May 2023

Thanks - tried all that and not working - have engineer coming tomorrow to hopefully resolve

Discussion topic: Sky Q stuck in restart loop

Sky Q stuck in restart loop

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Re: Sky Q stuck in restart loop

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