Sky Q minibox not receiving signal from Sky Q main box.

[cooden+12]

Lost signal to Sky Q minibox. Have tried following reactivating process several times but sticks on step 2 and will not go any further. 

Also have a spongy Sky Q remote which no longer functions correctly. ( Not batteries )

[Tom-W19]

Hi cooden+12

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Quoman7]

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@cooden+12 wrote:

Lost signal to Sky Q minibox. Have tried following reactivating process several times but sticks on step 2 and will not go any further. 

Also have a spongy Sky Q remote which no longer functions correctly. ( Not batteries )

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Hi @cooden+12 Try cleaning your remote buttons with a slightly damp cloth, making sure all the buttons are free.

Then try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini box?

[Tom-W19]

Hi cooden+12

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.