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Discussion topic: Sky Q started randomly connecting to Bluetooth speaker can I stop it?

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This message was authored by Confusedbyskyq This message was authored by: Confusedbyskyq

Sky Q started randomly connecting to Bluetooth speaker can I stop it?

My sky q box has started connecting to a Bluetooth speaker several rooms away from the box, with no warning. The TV its connected to is still playing the sound as usual, but now this speaker is also playing the sound. The speaker has never been paired to the sky box and we have had both speaker and sky box for years and it's only just started happening. I've seen comments about resetting in a hidden menu, which I don't want to do because of everything else it will reset, just want it to stop playing through the Bluetooth speaker.  Can anyone help? 


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This message was authored by lettice This message was authored by: lettice Answer

Re: Sky Q started randomly connecting to Bluetooth speaker can I stop it?

Posted by a Superuser, not a Sky employee. Find out more

This sounds like your TV is connected to your bluetooth speaker.
Check your TV settings and remove the bluetooth speaker device form there.

The Sky Q box will only allow you to play music via bluetooth from a device like phone/tablet to your Sky Q box.
The Sky Q boxes do not provide any bluetooth connected sound originating from the Sky Q box itself  to your bluetooth speaker.
Sky Q has never had this capability as described above..

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by lettice This message was authored by: lettice Answer

Re: Sky Q started randomly connecting to Bluetooth speaker can I stop it?

Posted by a Superuser, not a Sky employee. Find out more

This sounds like your TV is connected to your bluetooth speaker.
Check your TV settings and remove the bluetooth speaker device form there.

The Sky Q box will only allow you to play music via bluetooth from a device like phone/tablet to your Sky Q box.
The Sky Q boxes do not provide any bluetooth connected sound originating from the Sky Q box itself  to your bluetooth speaker.
Sky Q has never had this capability as described above..

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Confusedbyskyq
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This message was authored by Confusedbyskyq This message was authored by: Confusedbyskyq

Re: Sky Q started randomly connecting to Bluetooth speaker can I stop it?

@lettice Thank you. Your right, it was the TV connected but only pushing sound to the speaker randomly, not the sky box as you advised. 
thank you for the brilliant advice and tech info. It's really appreciated 

cheers

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