I received a new mini box as old one was faulty however the sky booster won’t connect

[WT2]

I received a new mini box as old one was faulty however the sky booster won’t connect

[Tom-W19]

Hi @WT2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you WT2. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[oldfella]

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@WT2 wrote:

I received a new mini box as old one was faulty however the sky booster won’t connect

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Hi @WT2 

Assume it's a Q WiFi booster located between the mini and the main Q box.
First you need to check the booster is connected to the main Q box.

Go to your main Sky Q box and press and hold the WPS button (far right) until its amber light starts to flash. Go to your Booster and press and hold its WPS button (far right) until its amber light starts to flash. The Booster will connect and its Connect light will turn solid green when the connection is stable.

Then carry out a Network reset on he mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.