Sky Q set up issues

[Rachel+Emma82]

Hi I have set up a second sky Q box and under settings it says it's connected to main box & connected to internet but when we try to download or go on to a app it says That we need to connect to the internet? Any ideas on a way to solve please ? As we can only watch live Tv at the moment thank you for your help 

[GD1]

@Rachel+Emma82  Is this a 2nd main Q box  with Hard Drive or a Q mini, did you get this from Sky?

[oldfella]

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@Rachel+Emma82 wrote:

Hi I have set up a second sky Q box and under settings it says it's connected to main box & connected to internet but when we try to download or go on to a app it says That we need to connect to the internet? Any ideas on a way to solve please ? As we can only watch live Tv at the moment thank you for your help 

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Hi @Rachel+Emma82 

Assume this is a Sky Q mini?

Try a Network Reset found in mini box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect to nearest Q device (main Q Box or Sky Router).

You will be asked to press the WPS button on the main Q box.  (Not on the mini as the mini WPS will start automatically with the Network reset)

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[Rachel+Emma82]

Sky Q mini box from Sky 

thank you 

[Tom-W19]

Hi Rachel+Emma82

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks