13 Dec 2023 09:30 AM
My Sky Q remote has stopped working
13 Dec 2023 09:35 AM
Are you using it to control a Sky Glass TV or Sky Stream Puck?
Why did you stop using your Sky Stream remote?
09 Jan 2024 03:51 PM
Posted by a Superuser, not a Sky employee. Find out more@SimonNevill
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well you’ll have a spare.
Am I missing something? No mention of Glass or Stream, posted on Sky Q board and OPs first post.
09 Jan 2024 04:04 PM
Possibly that the discussion started life elsewhere😉
09 Jan 2024 04:07 PM
Posted by a Superuser, not a Sky employee. Find out morePossibly, perhaps some housekeeping has found it on the wrong board. Correct advice provided anyway. Better late than never.
09 Jan 2024 04:13 PM
Many that have issues with their Sky Stream remotes are advised to use a Sky Q remote😉
09 Jan 2024 04:33 PM
Posted by a Superuser, not a Sky employee. Find out moreAlmost certainly found when splitting Sky Glass issues and Stream issues into the new boards.
No problem. Browse or search to find help, or start a new discussion on Community.
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