Sky Q remote wont pair?

[Philco61]

The 7 & 9 action worked but the 1 & 3 is not bringing up the menu? Any ideas?

[nigea99]

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@Philco61 wrote:

The 7 & 9 action worked but the 1 & 3 is not bringing up the menu? Any ideas?

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hi @Philco61 

Just checking that the red led below the SKY Logo button flashed when you reset the remote.

If it did then you need to be aware that the remote then relies on Infrared until paired & thus needs clear line of sight of the box until re-paired

[Philco61]

Yes it flashed 4 times with 7&9 then flashes also with 1&3 but no screen instructions appear. I have a clear line of sight to the box.

[nigea99]

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@Philco61 wrote:

Yes it flashed 4 times with 7&9 then flashes also with 1&3 but no screen instructions appear. I have a clear line of sight to the box.

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@Philco61 

Do any buttons now work (in IR mode) - if so navigate to 

Home - Settings - Setup - Remote Control - SKY Q remote 

which should take you to the Setup page to re-pair

[Philco61]

No buttons are working so stuck on one channel and can't access any menus either 

[nigea99]

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@Philco61 wrote:

No buttons are working so stuck on one channel and can't access any menus either 

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hi @Philco61 

Have you completely powered down (unplugged or Switched off at mains) the SKY Box  ? 

[Philco61]

Yes but not the full 10 mins power down - just a couple of mins. Also checked batteries. 

[nigea99]

@Philco61 

After the reset, have you tried using the remote without trying the 1 & 3 re-pair ?

(I suspect you have but just wanted to check)

[Philco61]

Yep nothing works. I have other remotes (mini box) but don't want to try it as I may end up with both not working. 

[nigea99]

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@Philco61 wrote:

Yep nothing works. I have other remotes (mini box) but don't want to try it as I may end up with both not working. 

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I understand why you might be reluctant but this might help us to track down if it is a remote or a box problem.,

My  first suggestion below does not risk anything

With the main remote, just after a reset and in IR mode , can you try just using it with the mini (without trying to pair it) to see if you can change channel etc. 

If that doesn't work then it would indicate a remote issue 

[Philco61]

So re-boot (10mins power off) then try another remote but without  "un pairing" from mini box?

[nigea99]

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@Philco61 wrote:

So re-boot (10mins power off) then try another remote but without  "un pairing" from mini box?

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@Philco61  yes to the power down reboot

Do not tryusing the mini remote at this point

At this point (or just while the main box is rebooting) I am suggesting you reset the MAIN Q remote but do not press 1 & 3 and do not try to pair & try using the Main remote  (with line of sight) to operate the mini (if reset properly it should be in IR mode & should operate the mini)

Next steps will depend on that test 

[Philco61]

I'll try a proper reboot now. But can't try main remote on mini box until it comes back on anyway?

[nigea99]

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@Philco61 wrote:

I'll try a proper reboot now. But can't try main remote on mini box until it comes back on anyway?

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Good point - most functions do rely on a connection to the main box , although some like power on /off should still work - however probably best  to wait until the main box has rebooted 

[Philco61]

Did full 10 mins reboot. Main remote still doesn't work with either box. 1&3 has no effect on main box. Mini remote doesn't work on main box either.