Sky Q remote replacement

[Mummalexox]

I filled in the remote control replacement form for a skyQ remote on July 13th. Got en email back saying the replacement will be with me within 3-5 working days. We are now Monday 29th July and still no remote. 

I also put an email in 4 days ago to customer service regarding the replacement. I have had no reply. 

Trying to get hold of sky is a pain, especially when you have a toddler to look after. 

What can I do?

[Daniel0210]

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@Mummalexox wrote:

What can I do?

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@Mummalexox 
It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the ordering one you’ll have a spare.

[Johno6]

My tv remote is not working. I have changed the batteries and still not working thank you.

[Daniel0210]

@Johno6 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

In the meantime it may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.