MR004

[Cheryl314]

Hi I keep getting this code MR004 it's worked all day and for the past two hours I've tried everything to get it back on but just keep getting this code

[Quoman7]

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@Cheryl314 wrote:
Hi I keep getting this code MR004 it's worked all day and for the past two hours I've tried everything to get it back on but just keep getting this code

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Hi @Cheryl314 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with any Mini boxes?

[Dallen9798]

@Cheryl314 

On the mini box go to Settings > Connection to Sky Q Box > Re-activate

If that doesn't work reboot your Main Q Box, when it comes back on go to Settings > Watch on Sky Q Mini > Re-activate

Should sort it

[Cheryl109]

I've tried all that about ten times still not working 

[ed101]

Having the same issue. Its been 2 weeks, doing a reset every day and it hasnt come back online! What a waste of money and time

[Harona]

Hello,

The above recommendations are good. If none works. Check whether your Sky Viewing Card has not popped out slightly.

Push the card back in and follow the process again. 

[ColinTye]

• How did you get this foxed in the end - having simila issues and tried everything... reset, reboots etc and nothing,,.  Cheryl314

[DavyAnne]

Thanks that worked for me , mr004 error cleared.