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Discussion topic: Sky Q remote control

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This message was authored by: Neba1

Sky Q remote control

My Sky Q mini box remote control got wet. It isn't working. So which new remote control I can get? 

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This message was authored by: TimmyBGood

Re: Sky Q remote control

Posted by a Superuser, not a Sky employee. Find out more

@Neba1 

 

https://www.sky.com/help/forms/replaceremote 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: oldfella

Re: Sky Q remote control

Posted by a Superuser, not a Sky employee. Find out more

@Neba1 wrote:

My Sky Q mini box remote control got wet. It isn't working. So which new remote control I can get? 


There is only one Sky Q remote available from Sky now @Neba1 .

That's the Bluetooth button remote with Voice control.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple or Android device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

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