@Marcella6 wrote:
we have paramount basic plus through our sky package (we don't pay the subscription) we are trying to move from a kids profile to an adults profile and are being asked for our PIN in order to change profiles. We are putting in our sky device pin but it says this is incorrect. We have changed our device pin and it still doesn't work. I can't change my PIN through Paramount plus as we don't have an account due to no subscription. Any thoughts?
hi @Marcella6
You should still be able to login to Paramount + via a browser with the credentials you set up when first accessing - the only difference is that your account will show as billing via SKY
Note this is your Paramount Credentials and not SKY
Once logged in to P+ via a browser you should be able to go into your account and switch off Parental controls
