Sky Q remote control not working

[Marian12]

Hi, my remote control is not working.  Not one button works - the on/off; the Home; the arrows; the numbers; absolutely none of them.  I've changed the batteries and reset the Sky Q box, but still nothing.  I've been able to switch the box on by using the button on the box but can't manoevre around the site.  What do I do?  Can you get me a new remote control?  Thanks, Marion

[PandJ2020]

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@Marian12 wrote:

 Can you get me a new remote control?  

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As other customers we can't do that.

However, Sky can here - https://www.sky.com/help/forms/replaceremote

[Daniel0210]

@Marian12 
For your information tgat link isn't available in the ROI.

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.