Recordings not being made available to download to iPad/iPhone

[PhilQ]

I just tried to download a recording to my iPhone and it's not available to do so. Looking at the recordings on my box, the last recording that is available to download is from 21 Feb. I know that some recordings cannot be downloaded (like any BBC programme), and I know that once a recording completes the SkyQ Box needs some time to 'convert' the recording to make it downloadable.

Any idea why that process would suddenly stop and how to restart it again?

[twilight+princess]

Do you have a current Multiroom subscription? I believe this is required to download to a device. If you do then have you tried deleting the app & reinstalling it?
Have you tried signing out then signing in again?

[PhilQ]

Yes I do have multiroom. 

The issue is on my iPad and iPhone so different devices but I have deleted and reinstalled on both but the issue still persists - no recordings being made available to download since February. So I think it's something with the SkyQ Box rather than devices trying to download.