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Discussion topic: Sky Q recordings not saving in correct order

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This message was authored by: Gra

Sky Q recordings not saving in correct order

Recordings (especially soaps) have started saving in random order or in various different groups? Is there a solution ?

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This message was authored by: oldfella

Re: Sky Q recordings not saving in correct order

Posted by a Superuser, not a Sky employee. Find out more

@Gra wrote:

Recordings (especially soaps) have started saving in random order or in various different groups? Is there a solution ?


Hi @Gra 

This has been a recurring Sky issue but haven't heard of it happening recently.

Rebooting your Q box may stop future issues but unlikely to correct current ones.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

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