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Discussion topic: Sky Q plus two Mini Boxes all connected via Ethernet Cable. Virgin Router.

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This message was authored by Sirdodger This message was authored by: Sirdodger

Sky Q plus two Mini Boxes all connected via Ethernet Cable. Virgin Router.

Tonight I was watching the footie on Sky via the Red Button. Suddenly a message was saying there was a techivical issue try later. Internet was working for all gadgets in the house. However the main Sky Q Box was not connecting to the internet. I reset by highlighting that the router was non Sky.  However I noticed the Router Showin,g which it was trying to connect was a Sky Router xxxxx. Unable to clear and stating it was connected but no broadband connection. Also one of the Sky Mini's is now stating unable to connect to the main server. All the ethernet cables are lit at various connection points in rooms and garage..  Sky Q was a disaster when set up wirelessly but via internet has been great until today.  Any ideas?  Is it something  Sky can clear remotely.


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Sirdodger
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This message was authored by Sirdodger This message was authored by: Sirdodger Answer

Re: Sky Q plus two Mini Boxes all connected via Ethernet Cable. Virgin Router.

Now resolved by Sky Technical

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