Sky Q plus two Mini Boxes all connected via Ethernet Cable. Virgin Router.

[Sirdodger]

Tonight I was watching the footie on Sky via the Red Button. Suddenly a message was saying there was a techivical issue try later. Internet was working for all gadgets in the house. However the main Sky Q Box was not connecting to the internet. I reset by highlighting that the router was non Sky.  However I noticed the Router Showin,g which it was trying to connect was a Sky Router xxxxx. Unable to clear and stating it was connected but no broadband connection. Also one of the Sky Mini's is now stating unable to connect to the main server. All the ethernet cables are lit at various connection points in rooms and garage..  Sky Q was a disaster when set up wirelessly but via internet has been great until today.  Any ideas?  Is it something  Sky can clear remotely.

[Tom-W19]

Hi Sirdodger

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this chat now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Sirdodger]

Hi

THe issue has now been resolve via an online diagnostic with a Sky Techie. Thanks.

[Sirdodger · Accepted solution]

Now resolved by Sky Technical