Sky Q not working.

[pippaneall]

Sky box turns green but there is no picture. Have checked HDMI cables and they are ok. 

[oldfella]

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@pippaneall wrote:

Sky box turns green but there is no picture. Have checked HDMI cables and they are ok. 

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Hi @pippaneall 

Assume this is your main Q box.? 
Have you tried rebooting the Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[pippaneall]

Thanks so much for getting in touch with me. We have just solved the issue - the box had been set to 4K so when we swapped one tv to another room, it wouldn't display at all on the new tv. Took some thought to solve!