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Discussion topic: Sky Q mini box scrolling

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This message was authored by Durvol This message was authored by: Durvol

Sky Q mini box scrolling

When I access the Home Screen on my sky mini box it immediately starts scrolling to the right on top picks until it reaches the last selection. If I move down to the next line it does the same thing and you cannot go back to the left. I thought it may have been a stuck button in the remote, but I have paired my main SKy Q remote with the box and it does the same thing. Any suggestions?


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Durvol
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This message was authored by Durvol This message was authored by: Durvol Answer

Re: Sky Q mini box scrolling

Hi yes I had tried a reset and didn't think it had worked, but after leaving it switched off for an hour and then turning it on, it now appears to be working as normal. Thanks 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky Q mini box scrolling

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a reboot?

I am just another Sky customer and my views are my own
Durvol
Topic Author
This message was authored by Durvol This message was authored by: Durvol

Re: Sky Q mini box scrolling

Yes rebooted both boxes and did software update.

This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q mini box scrolling

Posted by a Superuser, not a Sky employee. Find out more

@Durvol wrote:

Yes rebooted both boxes and did software update.


Hi @Durvol 

If you haven't already 
Try a Reset Settings in the mini box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Carry out the first Reset (Reset Settings).
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the mini box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the mini box when you press 1 & 3 together.

Durvol
Topic Author
This message was authored by Durvol This message was authored by: Durvol Answer

Re: Sky Q mini box scrolling

Hi yes I had tried a reset and didn't think it had worked, but after leaving it switched off for an hour and then turning it on, it now appears to be working as normal. Thanks 

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