Discussion topic: Sky Q not working

This message was authored by: meadowshouse · ‎02 Mar 2023

I have rebooted my sky Q box but it's stuck on "when the screen goes blank, press home to get started"

This message was authored by: Daniel0210 · ‎03 Mar 2023

Try this troubleshooting as a first step

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-v2

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Tom-W19 · ‎03 Mar 2023

Hi meadowshouse

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom

This message was authored by: Mr+Flibbles+86 · ‎05 Mar 2023

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Discussion topic: Sky Q not working

Sky Q not working

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