Sky Q not working

[meadowshouse]

I have rebooted my sky Q box but it's stuck on "when the screen goes blank, press home to get started"

[Daniel0210]

@meadowshouse 

Try this troubleshooting as a first step

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-v2 

[Tom-W19]

Hi meadowshouse

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks