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Discussion topic: Sky Q not working after lightning
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This message was authored by: Meister9
Message posted on 04 Sep 2025 03:30 PM
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Sky Q not working after lightning
My Sky Q box is not working after a lightning storm last night.
the internet / WiFi is fine through sky broadband but sky Q will not turn on. Not sure if it was some kind of power surge.
May need a new box or router, would I need to contact Sky for an engineer to come out?
if so does anyone have a direct contact number to speak to someone to arrange this?
thanks
Ben
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This message was authored by: Daniel0210
Posted by a Superuser, not a Sky employee.
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Message posted on 04 Sep 2025 03:32 PM
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Re: Sky Q not working after lightning
Have you tried another electrical device in the plug socket the Sky box is attached to?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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