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Discussion topic: Sky Q network connection status

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Avatar for BuddyP1
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This message was authored by: BuddyP1

Message posted on ‎22 Sep 2025 04:44 PM

Sky Q network connection status

Home Screen saying I don't have an internet connection, go to settings and have ticks next to every box! Sky mini box not connecting to Q box.  Wi-Fi provider has checked connection and everything fine - how do I fix this becoming very frustrating 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎22 Sep 2025 05:12 PM

Re: Sky Q network connection status

Posted by a Superuser, not a Sky employee. Find out more

Who is your WiFi provider?

 

A non-Sky router will only connect on 2.4GHz band.  Any steering to 5GHz will disconnect.

 

Good recommendation is to split bands and have separate SSID's.

I am just another Sky customer and my views are my own even if you don't like the answers
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