Sky Q multi room box not working

[ShaunMatt]

Multi room box stuck on same blue screen despite numerous resets. 
stuck on accessibility screen and unable to choose ' settings' or 'skip for now' options that are shown. 

[Daniel0210 · Accepted solution]

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@ShaunMatt wrote:

stuck on accessibility screen 

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@ShaunMatt 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[ShaunMatt]

Many thanks- all sorted 👍