Sky Q minibox regularly loses connectivity

[coficaerdydd]

My Sky Q box can often lose connectivity on a daily basis. It is easily resolved by the reset method, but my concern is the regularity of this fault. It has made me wonder if there is something wrong with my Sky Q setup in the house. This is the current setup:

Downstairs

The main TV connects to the Sky Q box by HDMI

The Sky Q box connects in the normal way to a roof dish

There is an ethernet connection from the Sky Q box to a TP powerlink plug to send signal upstairs

Upstairs Office

A second TV connects to the Sky Q Mini by HDMI

The Sky Q mini-box connects to a BT Router by ethernet cable

There is an ethernet connection from the TV to a TP powerlink plug to receive the signal from downstairs

On the stairs there is a Sky booster

I also have BT Minidiscs (Black) which are positioned to boost the wifi signal across the house for internet use.

Notes

BT Router has to be upstairs to connect to my computer to give me the strongest signal

On reflection I am fairly sure that I do not need to TP powerlink plugs as any boosting is done by the Sky Booster

I would really welcome any technical advice on this setup.

Many thanks

[Brill+Gill · Accepted solution]

Hi @coficaerdydd, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[coficaerdydd]

After some excellent support from a Sky expert (Norelle) the resolution appeared to be my use of a TP link which seems to have clashed with the Sky booster in some way. Having removed the TP link, connectivity has been stable. It was also suggested I monitor the issue and come back if the same issue returns again