Sky Q minibox keeps losing connection

[JMH81]

Hi,

My Sky Q minibox started losing connection a few months ago, I did all the resetting over the phone and an engineer came out and cleared some signals. This hasnt fixed the issue though and sometimes it will connect but then lose connection after 10 minutes. Is it the minibox that needs replacing?

[Tom-W19]

Hi @JMH81 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.