Sky Q mini no signal error

[handjo]

We've had a few power cuts and now my mini box doesn't have a satellite signal. It's connected to the main box fine, and I've unplugged them both and turned them back on again a few times now, but it hasn't helped. The main box seems to be working fine. Any suggestions, or is it fried?

[Lisa-P1987]

Thanks for chatting to us @handjo . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[wbonsu]

my main sky box is working; but, my sky mini box is not. The screen is showing “No Programmed.”

[handjo]

Sounds similar to the problem I had. I ended up phoning sky and they sent round an engineer. Turns out it was the main box that was faulty and not the mini.