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Discussion topic: Sky Q mini boxes

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This message was authored by RSav1 This message was authored by: RSav1

Sky Q mini boxes

  A month ago I cancelled tnt with bt and arranged to have it through sky. This happened on 19/02/24 since then our two sky Q mini boxes have stopped working saying check your subscription. Although sky comes up no channel will work.

I'm up to date with payments, and I've tried all the things I've found online to get it working but it won't on either box. My account still says they're active and paid for but we have no channels working.

I would be grateful if you could find away to switch them back on. Thank you.

kindest regards

Mrs Rosemary Savile

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky Q mini boxes

Posted by a Superuser, not a Sky employee. Find out more

@RSav1 
We can't switch anything back on. I’m afraid you aren’t contacting Sky Customer Services on here. This is a customer to customer forum where we try to help each other. Also your post has been moved from the Email board as that's for issues with Sky email. It's not an email route to Sky. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: Sky Q mini boxes

Posted by a Superuser, not a Sky employee. Find out more

@RSav1 wrote:

  A month ago I cancelled tnt with bt and arranged to have it through sky. This happened on 19/02/24 since then our two sky Q mini boxes have stopped working saying check your subscription. Although sky comes up no channel will work.

I'm up to date with payments, and I've tried all the things I've found online to get it working but it won't on either box. My account still says they're active and paid for but we have no channels working.

I would be grateful if you could find away to switch them back on. Thank you.

kindest regards

Mrs Rosemary Savile


Hi @RSav1 

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

 

Failing this


Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

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