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Discussion topic: Sky Q mini boxes keep disconnecting

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This message was authored by: royadamson

Sky Q mini boxes keep disconnecting

Had the router changed a few months ago. Now the mini boxes (2) constantly keep losing signal. getting to be a pain repeatedly resetting them via the side button on the main box downstairs. I was told when we upgraded the router that the mini boxes would be fine. Not getting anywhere with Sky.. Any help please.

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This message was authored by: Laing1

Re: Sky Q mini boxes keep disconnecting

Posted by a Superuser, not a Sky employee. Find out more

@royadamson wrote:

Had the router changed a few months ago. Now the mini boxes (2) constantly keep losing signal. getting to be a pain repeatedly resetting them via the side button on the main box downstairs. I was told when we upgraded the router that the mini boxes would be fine. Not getting anywhere with Sky.. Any help please.


@royadamson If your router has been changed to a white sky router you need to connect your mini boxes to the main qbox and not the router as you could prviously do with the Sky black router


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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